Track Your Order

Enter your tracking number below to see where your parcel is. If the box does not load, you can use 17TRACK directly — it is the same service.

When your tracking number appears

We email you a tracking number once your parcel leaves our fulfilment partner. That is not the same moment you place the order — there is a short preparation step first. If you have not received the email yet, your order has not been dispatched, and there is nothing wrong.

Why tracking can look stuck

This is the question we are asked most, so it is worth answering properly. Your parcel ships internationally from our fulfilment partner in China. In the first days the number is registered but the first carrier has not scanned it yet, so the page looks empty. Later, while the parcel is in transit between countries or waiting in customs, several days can pass with no new scan at all. Neither is a sign that anything has gone wrong — it is how international tracking behaves.

How long delivery takes

Standard Shipping — free on every order. Estimated delivery: 10–25 business days from the date of purchase.
Priority Shipping — 3.90, charged in EUR and converted to your local currency at checkout. Estimated delivery: 8–20 business days from the date of purchase.

All windows are estimates, counted in business days, and exclude weekends and public holidays.

Still nothing?

If the estimated window has passed, or tracking has not moved for an unusually long time, email contact@lunnarashop.com with your order number and we will investigate with the carrier. Support hours are Mon-Fri, 9:00-17:00.