FAQ & Contact
Questions, answered
Which countries do you ship to?
Belgium, France, Germany, Ireland, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and the United Kingdom. We cannot fulfil orders placed from outside these twelve countries.
How much is shipping, and how long does it take?
Standard Shipping is free on every order, with estimated delivery of 10–25 business days from the date of purchase. Priority Shipping costs 3.90, charged in EUR and converted to your local currency at checkout, with estimated delivery of 8–20 business days. Both are estimates in business days and exclude weekends and public holidays.
Where do orders ship from?
From our fulfilment partner in China, directly to your address. An order with more than one item may arrive in separate parcels, at no extra cost to you.
Will I pay import duties or customs charges?
Possibly, and you should assume so when you budget. Because orders ship internationally, they may attract import duties, customs fees or local taxes on arrival. These are set by the destination country, are not included in the price you pay at checkout, and are the recipient's responsibility. We have no control over the amount and cannot refund it.
In which currency am I charged?
Orders are charged in euro. If your country uses another currency, the price you see is converted for display and charged at the rate applied at checkout by our payment provider. Your bank may add its own conversion fee.
How do I track my order?
We email a tracking number once your parcel is dispatched. You can follow it on our Track Your Order page, which also explains why international tracking often sits still for several days without anything being wrong.
How do returns work?
By email, within 30 days of delivery. Write to us first — do not send anything back before your return is approved, because items that arrive without an approved request cannot be accepted or refunded. Refunds are issued within 10 business days of approval. Full details on our Returns & Cancellations page.
Can I cancel after ordering?
Yes, if the order has not been dispatched yet. Email us as soon as possible and we cancel it and refund you in full. After dispatch, the return process applies instead.
Contact us
Email is our main support channel and the fastest way to reach us. Include your order number and, where something arrived damaged or incorrect, a photograph of the item as it reached you — it usually lets us resolve things on the first reply.
Email: contact@lunnarashop.com
Support hours: Mon-Fri, 9:00-17:00
Lunnara Shop
LAYSA CHAVES LTD
Flat 1709, 275 New North Road
London N1 7AA
United Kingdom